Booking Calendar
Referral
Promo Code Wallet
- In the event of a cancelled booking or failed payment, will I get back my promo code?
- What if I receive an error message?
- Where can I see the details of each promo code?
- How do I apply the promo code to my booking?
- What is a promo code wallet? Can I add new codes to the wallet?
- Why did my First Drive promo code disappear?
Lost and Found
iOS Minimum Version Update
Breakdown and Reporting
- There are wires showing in the car. What should I do?
- The car pedals and steering wheel are not sensitive. Should I be worried?
- I just ended my booking and I’ve locked the car. However, my booking has not been updated. What should I do?
- I can’t unlock my car. What should I do?
- My car just broke down. What should I do?
Insurance
- Can I opt out of insurance?
- How much is the Insurance Excess for young or inexperienced drivers?
- What is collision damage waiver (CDW)?
- How are liability and damage costs determined?
- When is Mutual Settlement advisable and when is it not?
- Is there an insurance charge I have to pay for my booking?
Collection and Return
- How do I report vehicle condition at the end of my trip?
- I chose to “report vehicle condition later” for my pre-trip report. How do I continue reporting?
- I forgot to turn off the headlights after ending my booking. What should I do?
- There is a car in my Popcar bay. What should I do?
- Where do I park the car at the end of my booking?
- Can I return the car to a different location?
Vehicle Damages
- What happens after a booking that involves damage?
- I accidentally caused private property damage with my vehicle during my trip. What should I do?
- What billing notices can I expect to receive if I caused vehicle damage?
- I didn’t notice any damages to the vehicle before and after my booking. However, the user after me found damages on the vehicle. Will I be liable for the damages?
- I caused minor damage to the vehicle and self-reported it. What happens next?
- I accidentally caused minor damage to my vehicle during my trip. What should I do?
Vehicle Accidents
- Why is Popcar sending me an email to lodge an accident report and/or police report after I ended my booking?
- Why am I charged loss of use when the vehicle is still available for booking?
- Is the loss of use covered by the insurance excess?
- Who determines which party is at fault if an accident occurs?
- How long will it take to settle my accident case?
- What should I do if another vehicle hits my vehicle during an ongoing booking while I’m away from the car?
On The Road
- Is smoking allowed in the cars?
- Are Pets Allowed in the Cars?
- My tyre is flat! What should I do?
- Where can I park the car during the course of my booking?
- If I'm inside the car, do I lock with the app or with the car's physical lock button?
- How do I get reimbursed for refuelling?
Payment and Pricing
- Can I delete my credit or debit card details if I have confirmed a booking?
- Do I have to top up a certain amount of money before I can book a car?
- Do you accept AMEX cards?
- How do I change/add my credit/debit card?
- Why do we need an OTP to complete online purchases?
- What is 3DS?
Booking
- How do I rate a vehicle’s cleanliness on the app?
- How do I report vehicle condition before starting my trip?
- Can I use my friend's account to book a car?
- Do I have to pay parking charges at Manly National Carpark where I pick up my car?
- What happens if I'm late/don't show up for my booking?
- What should I do if the car I booked is not at the dedicated bay?
Registration
- What happens if my face verification is unsuccessful?
- Is my personal data secure?
- Do I have to pay a deposit or a membership fee?
- What will I need to complete identity verification?
- Is identity verification compulsory?
- If I hold a foreign driving licence, can I drive a Popcar?
Primary and Additional Drivers
- Who is eligible to submit reimbursement and dispute claims?
- Why can’t the Additional Driver (AD) connect to the vehicle via Bluetooth?
- Does the Additional Driver (AD) need to accept the invitation before the booking starts?
- When will the Additional Driver (AD) see the invite notification?
- What if I want to remove my Additional Driver (AD)?
- What happens if the Additional Driver (AD) does not accept or rejects the invitation?
Popcar Member
- How can I check my billing details?
- When is my next renewal date?
- How can I cancel my subscription?
- What happens when I cancel?
- Can I get a refund if I cancel halfway through the month?
- Can I re-subscribe after cancelling?
General
- How Do I Use The Popcar Live Chat?
- How do I delete my Popcar account?
- Do you provide car seats for children?
- Can I use Popcar as a Ride Share Vehicle?
- When will Popcar have a vehicle placed in my neighbourhood?
- How do I find a Popcar vehicle near me?