Booking Calendar
Referral
Promo Code Wallet
- What is the First Drive promo code?
- Will I get my promo code back if my booking fails or cancels?
- What if I receive an error message?
- Where can I see the details of each promo code?
- How do I apply the promo code to my booking?
- What is a promo code wallet? Can I add new codes to the wallet?
Lost and Found
iOS Minimum Version Update
Breakdown and Reporting
Insurance
- Can I opt out of insurance?
- What is the insurance excess for young or inexperienced drivers?
- What is collision damage waiver (CDW)?
- How are liability and damage costs determined?
- When is Mutual Settlement advisable and when is it not?
- Is there an insurance charge I have to pay for my booking?
Collection and Return
- How do I report vehicle condition at the end of my trip?
- How do I submit my pre-trip vehicle condition report later?
- I forgot to turn off the headlights. What should I do?
- There is a car in my Popcar bay. What should I do?
- Where do I park the car at the end of my booking?
- Can I return the car to a different location?
Vehicle Damages
- What happens after a booking that involves damage?
- What do I do if I damage private property during my booking?
- What billing notices can I expect for vehicle damage?
- Am I liable if damage is found after my booking?
- What happens after I self-report minor vehicle damage?
- What do I do if I cause minor damage during my booking?
Vehicle Accidents
- Why am I asked to lodge an accident report after a booking?
- Why is Loss of Use charged if the car is still available?
- Is the loss of use covered by the insurance excess?
- Who determines which party is at fault if an accident occurs?
- How long will it take to settle my accident case?
- What do I do if another vehicle hits my car while I’m away?
On The Road
- Is smoking allowed in the cars?
- Are Pets Allowed in the Cars?
- My tyre is flat! What should I do?
- Where can I park the car during the course of my booking?
- How do I lock the doors while inside a Popcar vehicle?
- How do I get reimbursed for refuelling?
Payment and Pricing
- Can I remove my credit/debit card with an active booking?
- Do you accept AMEX cards?
- How do I change/add my credit/debit card?
- Why do we need an OTP to complete online purchases?
- What is 3DS?
- Why can't my debit/credit card be charged?
Booking
- How do I rate a vehicle’s cleanliness on the app?
- How do I report vehicle condition before starting my trip?
- Can I use my friend's account to book a car?
- Do I have to pay for parking at Manly National Carpark?
- What happens if I'm late/don't show up for my booking?
- What should I do if the car I booked is not at the dedicated bay?
Registration
- What happens if my face verification is unsuccessful?
- Is my personal data secure?
- Do I have to pay a deposit or a membership fee?
- What will I need to complete identity verification?
- Is identity verification compulsory?
- What documents do International Driver’s Licence holders need?
Primary and Additional Drivers
- Who is eligible to submit reimbursement and dispute claims?
- Why can’t the Additional Driver connect via Bluetooth?
- Must Additional Drivers accept an invite before a booking starts?
- When will the Additional Driver (AD) see the invite notification?
- What if I want to remove my Additional Driver (AD)?
- What if the Additional Driver declines the invite?
Popcar Member
- How can I check my billing details?
- When is my next renewal date?
- How can I cancel my subscription?
- What happens when I cancel?
- Can I get a refund if I cancel halfway through the month?
- Can I re-subscribe after cancelling?
General
- How Do I Use The Popcar Live Chat?
- How do I delete my Popcar account?
- Do you provide car seats for children?
- Can I use Popcar as a Ride Share Vehicle?
- When will Popcar have a vehicle placed in my neighbourhood?
- How do I find a Popcar vehicle near me?