We're sorry to hear that. If the vehicle has broken down, please follow the steps below so we can assist you as soon as possible.
1. Report the issue
Open your current booking in the Popcar app and tap Report an Issue.
2. Tell us what happened
Please provide:
- Your current location
- A brief description of the issue (for example: flat tyre, engine won't start, brake warning light, steering issue, unusual noise, etc.)
- Photos of the issue, if it's safe to do so
3. Contact our Support Team
For immediate assistance, call 02 9001 4888. Our Support Team is available daily from 9am to 10pm.
If the breakdown occurs outside our operating hours, please email hello@popcar.com.au with your vehicle location, booking details, and a description of the issue. Do not continue driving if you believe the vehicle is unsafe.
Our team will advise you on the next steps.
Will I be charged?
Whether any charges apply depends on what caused the breakdown.
If the breakdown is due to a vehicle mechanical fault, Popcar will arrange the appropriate assistance. We may also, at our sole discretion, refund any unused booking time.
However, you may be responsible for the associated costs if the breakdown was caused by member-related actions, including but not limited to:
- Running out of fuel
- Using the incorrect type of fuel
- A punctured tyre caused by hitting a kerb or road hazard
- Damage resulting from negligent use of the vehicle or its components
- Any other avoidable damage caused during your booking
Please refer to our Terms and Conditions for more information on member responsibilities and applicable charges.
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