Who is eligible to submit reimbursement and dispute claims?

In a booking with an Additional Driver (AD), only the Primary Driver (PD) is eligible to submit dispute and/or reimbursement claims.

This applies even if:

• Refuelling or charging expenses were incurred while the Additional Driver (AD) was driving, or;
• The issue was encountered by the AD during the booking.

The reimbursement form or dispute form must be made using the Primary Driver’s account.