What should I do if the car I booked is not at the dedicated bay?

If the car you booked is not at the designated bay, follow these steps:

1. Double-check the pickup address and location description in your booking details on the Popcar app to ensure you are in the exact right spot.
2. If the vehicle is still nowhere to be found, please reach out to us immediately through Live Chat on the Popcar app
3. Be sure to share your Booking ID and the vehicle's licence plate number with our Support Team so we can quickly track down the car for you.