What should I do if the car I booked is not at the dedicated bay?

If you arrive and can't find the vehicle you booked:

1. Double-check the pickup address and location description in your booking details to make sure you're at the correct location.
2. If the vehicle is still not at the designated bay, let us know immediately so we can investigate.

When contacting us, please provide:

• Your Booking ID
• The vehicle's licence plate number

This will help our Support Team locate the vehicle and assist you as soon as possible.