How do I refuel with the Fuel Card?

We encourage you to always consider the next user, just as the previous user considered you. If you have the time, we recommend driving to the nearest Fuel Station to refuel the vehicle using the Fuel Card that is in the vehicle.

Our vehicles are equipped with a fuel card typically located in the sun visor above the driver's seat. Alternatively, you may also be able to find it in the glove compartment, or the centre console.

Before refuelling, please check if the Fuel Station accepts “Fleet Card” - although most stations accept the cards, there are some stations that have signage stating that they do not. The refuelling cost will be covered by us and charged to the fuel card. Additionally, we will provide you with a promo code that you can use for your next booking.

How to Refuel

Step 1: Locate the Fuel Cap

1. Check the fuel gauge. An arrow beside the fuel icon indicates which side of the vehicle the fuel cap is located on.
2. Open the fuel cap by pulling the fuel door release lever, usually located on the lower right-hand side of the driver's seat.

Step 2: Confirm the Fuel Type

Before pumping fuel, ensure you select the correct fuel type for the vehicle:

• Unleaded Petrol (91 or E10), or
• Diesel

If you're unsure, please check the label located near the fuel cap.

Step 3: Fill the Tank

1. Fill the fuel tank until it is full.
2. Once refuelling is complete, securely close the fuel cap and fuel door.
3. Return to the vehicle and lock it via the Popcar app (ensure the key is not left in the ignition).

Using the Fuel Card

1. Inform the station staff of your pump number and that you will be paying with a Fleet Card.
2. Open your active booking in the Popcar app and note the vehicle's odometer reading, as this may be requested during payment.
3. Swipe the fuel card at the EFTPOS terminal.
4. If prompted for a PIN, enter 0000 or press OK/ENTER.
5. Take a photo of the fuel receipt for your own records. After that, you may keep or dispose of the physical receipt.

If the Fuel Card Is Missing or Declined

If the fuel card is unavailable or the transaction is declined:

1. Contact our Support Team immediately.
2. If necessary, pay for the fuel using your personal card and retain both the declined transaction receipt (if available) and the successful payment receipt.

Reimbursement Request

To request reimbursement, please complete our Reimbursement Request Form and submit the required receipts.

Once submitted, your request will be reviewed by our team. If approved, reimbursement will be credited to your nominated account within 14 business days from the date of approval. The transaction will appear under the description provided by our finance partner.