Why does my receipt show “Payment failed”?

If we are unable to process a time extension charge or mileage charge at the end of your booking, you may receive a "Payment failed" receipt. This can occur if there are insufficient funds in your credit/debit card.

To address this matter, kindly consider using an alternative payment method or updating your credit/debit card information to complete your outstanding payment.

Useful links:

• How do I retry a failed payment?

Note: "Time extension charge" is the time charge incurred due to a booking extension initiated by a user. It differs from a late return fee, which is applied when a user fails to return their booked vehicle on time.