I was charged incorrectly for my booking and would like to appeal for a fee waiver. What should I do?

We're sorry to hear that. If you believe you've been charged incorrectly, please submit a request through our Dispute & Refund Form with your Booking ID, contact details, and any supporting evidence you have. This may include receipts, bank statements, photos, or videos.

To request a review or waiver, please complete the Dispute & Refund Form.

• Dispute & Refund Form: https://getgo.jotform.com/form/260881397320460 

Once your submission has been received, you'll receive an acknowledgement email. Please allow up to 7 business days for our team to investigate and respond via email.

If you have any additional information or questions while your case is under review, simply reply to the acknowledgement email from hello@popcar.com.au.

 Useful links:

• When will I be charged for payment?
• What is the cancellation policy?