Kristo
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Recent activity by Kristo-
I accidentally caused major damage to my vehicle and can’t return it to its designated parking bay / area. What should I do?
Should there be a third-party involved (e.g. another vehicle, a person other than yourself or your passengers, or damage to private or public property) in the incident where you damaged the vehicle...
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Why is Popcar sending me an email to lodge an accident report and/or police report after I ended my booking?
It is mandatory to report any accident to our appointed Accident Reporting Centre, with the support of our Team, regardless of the accident's severity. Failure to report an accident may lead to rec...
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Why am I charged loss of use when the vehicle is still available for booking?
Loss of use refers to a vehicle's downtime for repairs after an accident, and you may incur charges for it if the damaged vehicle is unavailable for bookings. Additionally, you may also face charge...
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Is the loss of use covered by the insurance excess?
Loss of use refers to a vehicle's downtime for repairs following an accident. You may incur charges for this if the damaged vehicle is unavailable for bookings.While insurance excess is linked to t...
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Who determines which party is at fault if an accident occurs?
Liability for accidents is determined by the insurers. Please be aware that all accident claims undergo a thorough validation process by our insurer. Here are the steps our insurer takes during the...
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How long will it take to settle my accident case?
The duration to settle a case can vary based on the complexity of the case, the nature of the accident, the cooperation of the involved parties, and the legal or insurance processes involved.For no...
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What should I do if another vehicle hits my vehicle during an ongoing booking while I’m away from the car?
If your booked vehicle is involved in a hit-and-run, and you are neither present nor have a witness to the situation, please follow these steps:Document the scene: Collect evidence by taking clear ...
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What happens after a booking that involves an accident?
Please expect your account to be temporarily suspended while our team conducts an investigation into the accident. For straightforward, non-complex incidents, you can expect to receive a pre-billin...
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What should I do during a road accident or a breakdown?
Accidents and breakdowns happen, and we’re here to help. For accident and breakdown assistance, reach out to our hotline at 02 9001 4888. We are available from 8am to 10pmAlternatively, you may tap...
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Is smoking allowed in the cars?
Smoking is not allowed - even if you roll down the windows! Smoke or other strong scents can impact the health of other users, so let's all be considerate towards each other. Please note that we wi...