I accidentally caused major damage to my vehicle and can’t return it to its designated parking bay / area. What should I do?

Should there be a third-party involved (e.g. another vehicle, a person other than yourself or your passengers, or damage to private or public property) in the incident where you damaged the vehicle, please refer to this article instead:

What should I do during a road accident or a breakdown?

Major damages include Obvious Exterior Damage (e.g. large scratches, scrapes, and dents), Structural Damage to the Vehicle, and any Damages That Require Parts Replacement.

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Please reach out to our Support Team via Live Chat or call us at (02) 9001 4888 should you have accidentally caused major damage to your vehicle.

Minor damages include Light Exterior Damages (e.g. small scratches, scrapes, and dents), Light Damage to Wheel Rims or Tires, and/or Light Damage to the Windscreen that does not affect visibility. While you may continue driving, you should report these damages via the Popcar App or reach out to our Support Team on Live Chat.

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Useful links:

• I accidentally caused minor damage during my booking. What should I do?