I accidentally caused private property damage with my vehicle during my trip. What should I do?

Private property damage refers to damage caused to property that doesn't belong to you or Popcar.

Some examples include:

• Shopping centre car park walls
• Hospital barriers
• Condominium gates or gantries
• Grass, fences, bins, or other property belonging to private residences

If you've caused private property damage during your booking:

1. Ensure everyone is safe. If anyone has been injured, contact the emergency services immediately.
2. Document the scene. Take clear photos of:
   • The damage to the Popcar vehicle.
   • The damaged property.
   • The surrounding area, where relevant.
3. Let us know as soon as possible and provide:
   • Your Booking ID
   • The vehicle's licence plate number
   • The photos you captured
   • A brief description of what happened

Our Support Team will guide you through the next steps and advise if any additional information is required.

Useful links:

• What happens after a booking that involves damage?
• What bills will I receive if I caused a vehicle damage?