I accidentally caused minor damage to my vehicle during my trip. What should I do?

Minor damages include Light Exterior Damages (e.g. small scratches, scrapes, and dents), Light Damage to Wheel Rims or Tires, and/or Light Damage to the Windscreen that does not affect visibility.

Some examples of minor damage include:

• Scratches on the bumper or door
• Misalignment of front bumper
• Small dent on the hood

Please self-report minor damage by following these steps:

1. Go to your ongoing booking page and tap Report an issue.

2. In the next screen, tap on Report new issue.

3. Select the location of the damage and type of damage.

4. Tap the camera icon to take and upload photo(s) of the damage(s).
    
5. Tap Submit.

Please make sure that you include the damages you caused during your booking in your post-trip vehicle condition report as well. Here's an example of how you can write your report in the self-report description box:

Date: 17 June 2026

Time: 11:05 AM

Location: 914 Lygon Street, Carlton North, 3053 Victoria

Description of the incident: While parking along Lygon Street, I reversed into the tree that was by the road side. There was no damage to the tree.

Damage: The left rear wheel arch sustained scratches.

Important: Please take clear photos of all 4 sides of the vehicle as evidence. This includes both the overall view of the vehicle and a close-up view of the damage.

Useful links:

• I caused minor damage to the vehicle and self-reported it. What happens next?
• I accidentally caused major damage to my vehicle and can’t return it to its designated bay. What should I do?
• What should I do if I get into an accident?