Kristo
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Recent activity by Kristo-
How do I view my transaction history?
You can view transactions for up to 30 days, each with a corresponding status:Charged: Transaction charged to youCancelled: Transaction cancelledRefunded: Transaction refunded to youIf you haven't ...
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My payment failed. How do I retry paying it?
If your payment fails to go through, it could be due to various reasons:Insufficient funds in the linked bank accountInvalid Credit/Debit cardYou’ve exceeded the daily withdrawal limitBanks may als...
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Why has my account been suspended?
If you have received an SMS or a notification about your account being suspended, it could be due to one of the following reasons: Outstanding payment for your Popcar booking:We were unable to col...
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What should I do if I see an unauthorised/pending charge on my card?
If you see unauthorised or pending charges on your account, credit or debit card statement, please follow the steps below before contacting us.*You will only be charged after the transaction has be...
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Why does my receipt show “Payment failed”?
If we are unable to process a time extension charge or mileage charge at the end of your booking, you may receive a "Payment failed" receipt. This can occur if there are insufficient funds in your ...
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When should I pay my insurance excess after a vehicle accident or damage?
The timeline for accident and damage-related payment varies based on the complexity of the case. Learn more about what to expect after an accident. Other useful links: How do I make payment after a...
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How much does it cost to book a vehicle per hour?
The total booking charge comprises the Time Charge (which varies depending on the duration booked) and the Mileage Charge.The mileage charge is $0.48/km all our vehicles.If you opt for CDW, it'll c...
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How do I rate a vehicle’s cleanliness on the app?
Rating the cleanliness of the vehicle’s interior is now mandatory. This helps protect you from any wrongly attributed penalty or cleaning charges, and assists us in identifying the responsible part...
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How do I report vehicle condition before starting my trip?
Here is a video guide on how to report your vehicle’s condition before starting your trip:[insert video guide] Important: To safeguard yourself from liability for damage claims, kindly complete the...
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Can I use my friend's account to book a car?
The driving of Popcar vehicles is restricted to the Popcar account holder who made the booking. No other individuals, including additional drivers, are authorised to drive the vehicle.However, you ...