My payment failed. How do I retry paying it?

If your payment fails to go through, it could be due to various reasons:

1. Insufficient funds in the linked bank account
2. Invalid Credit/Debit card
3. You’ve exceeded the daily withdrawal limit

Banks may also block your transaction if multiple payment attempts were made to prevent spam/fraudulent transactions. Therefore, contacting the bank to verify, adding the card to “Favourites”, or whitelisting the card may be necessary. 

You may retry payment using your existing card:

1. Check that your debit card has sufficient funds for payment.
2. Review other account details such as transaction restrictions or card expiry date. Then, take action accordingly, or contact your bank for assistance.
3. Return to the Popcar app and tap on the outstanding fee alert on the home screen.
4. Tap on Payment method
5. Select your current Debit/Credit card
6. Tap on Confirm payment
7. Please note that you will not be able to change your card payment method at this stage. If you do not have an existing card with Popcar, you may add a card to attempt payment.
    

Alternatively, you may attempt payment using a different card: 

1. Tap on Account on the home screen.
2. Tap on Payment methods.
3. Select your current Debit/Credit card.
4. Tap on the trash icon at the top right corner of the screen.
5. Tap on Delete.
6. Tap on Add new credit/debit card.
7. Enter the relevant details and tap on Save
8. Retry booking.

Important: Please note that if you have an ongoing booking you will not be able to change your card. You will only be able to change your card after the booking has been completed.
 

If you encounter further issues, please reach out to your bank for assistance or notify our Support Team via Live Chat.