Kristo
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Recent activity by Kristo-
There are wires showing in the car. What should I do?
As long as you are not experiencing any loss of steering and braking power, it is safe to continue driving.However, if you are experiencing any issues, please tap on our FAQ/Live Chat button in the...
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The car pedals and steering wheel are not sensitive. Should I be worried?
The sensitivity of the pedals and steering wheel varies from model to model. Depending on the model you booked, it might take some time to get used to the sensitivity.However, if you experience los...
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I just ended my booking and I’ve locked the car. However, my booking has not been updated. What should I do?
Restart the GetGo app and check it again. If your booking is still not updated, please tap on our FAQ/Live Chat button in the app. Our Support Team will be happy to assist you immediately.
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I can’t unlock my car. What should I do?
To resolve this issue, follow these steps:Turn off your phone’s Bluetooth and then turn it back on.Restart the app.Attempt to unlock the car again.If the problem persists, reach out to us by tappin...
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Can I opt out of insurance?
All Popcar vehicles are covered by Compulsory Third Party (CTP) and Comprehensive Motor Insurance. In case of an accident, the insurance coverage will help to pay for the bills that exceed our exce...
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How much is the Insurance Excess for young or inexperienced drivers?
Young or inexperienced drivers are individuals who are under 25 years old, have less than two (2) years of driving experience, or hold an international or foreign drivers license.Insurance Excess i...
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What is collision damage waiver (CDW)?
Collision Damage Waiver (CDW) is an additional coverage option that you can purchase on top of the basic motor insurance which is already included in your booking. CDW lowers the amount you pay for...
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My car just broke down. What should I do?
Oh no, we’re sorry that’s happening to you. Follow these steps and we’ll help you out as soon as we can. Go to your current booking page. Tap on Report an issue. Tell us where your car broke down. ...
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How are liability and damage costs determined?
At Popcar, we do not determine liability in cases. Instead, we rely on the facts reported by the parties involved and their insurers. We work closely with insurers to help determine the fault of ou...
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When is Mutual Settlement advisable and when is it not?
Mutual Settlement is advisable for the following situations.Users who are involved in accidents with minor exterior damage such as small dents and scratches have the option to go for Mutual Settlem...