Kristo
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Recent activity by Kristo-
What if the car has less than ¼ fuel at the start of the trip?
If the car's fuel gauge shows less than a ¼ tank of fuel remaining, we suggest driving to a nearby fuel station and use the fuel card provided in each car for refuelling. Additionally, topping up f...
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How do I refuel with the Fuel Card?
We encourage you to always consider the next user, just as the previous user considered you. If you have the time, we recommend driving to the nearest Fuel Station to refuel the vehicle using the F...
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Can I delete my credit or debit card details if I have confirmed a booking?
You will not be able to delete and add new card details if you have an active booking. An error message will appear, as displayed in the screenshot below.
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Do I have to top up a certain amount of money before I can book a car?
Not at all! You only pay for what you use (Time Charge + Mileage Charge). No deposit, membership fees, or e-wallet top-ups are required. Useful link:How much does it cost to book a vehicle per hour?
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Do you accept AMEX cards?
We do not accept AMEX credit cards at the moment.
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How do I change/add my credit/debit card?
On the Popcar app:Go to your account. Tap on My payment card details. Tap on Add a new credit/debit card. Input your credit card details. Tap on Save. Important:At present, you can save only one c...
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Why do we need an OTP to complete online purchases?
As online fraud cases have risen in recent years, there is a growing need for enhanced security measures. The OTP sent via SMS to the Cardmember’s registered mobile phone provides a secure method t...
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What is 3DS?
3-Domain Secure (3DS) is a protocol utilised by banks globally to verify online card transactions. Cardmembers can identify participating 3DS merchants by looking for logos such as Verified-by-Visa...
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Why can't my debit/credit card be charged?
Here are a few possibilities as to why your debit or credit card can’t be charged: You might have insufficient balance in your bank or credit account. Reaching the maximum credit/charge limit for t...
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I was charged incorrectly for my booking and would like to appeal for a fee waiver. What should I do?
We are sorry to hear that. Please fill in the dispute form below with your Booking ID, contact details and submit any evidence that you may have on the incorrect billing. Evidence can include recei...