Kristo
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Recent activity by Kristo-
What should I do if another vehicle hits my vehicle during an ongoing booking while I’m away from the car?
If your booked vehicle is involved in a hit-and-run, and you are neither present nor have a witness to the situation, please follow these steps:Document the scene: Collect evidence by taking clear ...
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What happens after a booking that involves an accident?
Please expect your account to be temporarily suspended while our team conducts an investigation into the accident. For straightforward, non-complex incidents, you can expect to receive a pre-billin...
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What should I do during a road accident or a breakdown?
Accidents and breakdowns happen, and we’re here to help. For accident and breakdown assistance, reach out to our hotline at 02 9001 4888. We are available from 8am to 10pmAlternatively, you may tap...
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Is smoking allowed in the cars?
Smoking is not allowed - even if you roll down the windows! Smoke or other strong scents can impact the health of other users, so let's all be considerate towards each other. Please note that we wi...
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Are Pets Allowed in the Cars?
Pets are only allowed if they are kept in locked carriers, as pet fur can cause allergic reactions for other users.If you bring your pet, please ensure they are always in a carrier and that the car...
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My tyre is flat! What should I do?
If your tyre goes flat during a booking, please reach out to us via Live Chat and we will extend the necessary support.If the tyre is low on air (not punctured), you may head to the nearest fuel st...
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Where can I park the car during the course of my booking?
You are welcome to park the car in any parking bay during your booking. Please be aware that any parking charges incurred will be your responsibility.
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If I'm inside the car, do I lock with the app or with the car's physical lock button?
If you're inside the car and wish to lock it, please use the car's physical lock button.Using the app to lock the car will activate a safety feature, immobilising the car and preventing you from dr...
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How do I get reimbursed for refuelling?
All Popcar have a Fuel Card in them, so there's no need for you to pay when you refuel your Popcar vehicle.If you're unable to use the Fuel Card, you can pay upfront and request for a reimbursement...
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What should I do if I use the wrong fuel on my vehicle?
Before beginning your booking, please check your vehicle’s required fuel type at the bottom of your booking page.In the event of you using the wrong fuel on your vehicle, please:Do not attempt to d...