The car is dirty, what should I do?

If you've just started your booking and notice that the vehicle isn't clean, please report it through the Popcar app.

You should submit a cleanliness report for issues such as:

• Litter (e.g. masks, tissues, food wrappers)
• Mud stains
• General untidiness

For more severe cases, such as vomit or excessive soiling, please let us know and provide the following:

• Your Booking ID
• The vehicle's licence plate number
• Clear photos of the mess

We'll investigate the incident to identify the responsible party. Members found responsible may be charged a $300 cleaning fee for their first and second offences. A third offence may result in a permanent ban from using Popcar.

Let's all do our part to keep Popcar vehicles clean and enjoyable for everyone! 💪