Kristo
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Articles
Recent activity by Kristo-
How do I report vehicle condition at the end of my trip?
Here is a video guide on how to report vehicle condition at the end of your trip:Insert video clip If you experience difficulty ending your booking, please close and relaunch your app. If the prob...
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I chose to “report vehicle condition later” for my pre-trip report. How do I continue reporting?
We strongly encourage you to complete your pre-trip vehicle condition report to protect yourself from liability for any damage that may have occurred prior to your trip. Here’s how you can continue...
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I forgot to turn off the headlights after ending my booking. What should I do?
You can contact our Support Team to help you unlock the car. Here’s how:1. Go to your profile.2. Tap on FAQ/Live chat.3. Tell our live agent that you’ve ended your booking but need to turn off the ...
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There is a car in my Popcar bay. What should I do?
It can be frustrating when someone else takes your designated spot, but we have a strict process to follow to ensure you aren't penalized!If you are unable to return your vehicle because the design...
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Where do I park the car at the end of my booking?
Please park our cars at the designated bay as indicated in your booking page. As we are a Point A-to-A service, you'll have to return your car to the same parking bay you picked it up from. If you'...
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Can I return the car to a different location?
If you booked a Popcar vehicle, you must return it to the same bay where you picked it up, as we are a Point A-to-A service. If you’re unsure where to park, you can find the information on your boo...
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The car is dirty, what should I do?
If you’ve just started your booking and noticed any of the following issues, please submit a cleanliness report via the Popcar app:Litter (masks, tissues, food wrappers, etc)Mud stainsFor more seve...
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Where can I find the car keys?
You won't need to carry any keys with you! At Popcar, locking and unlocking the vehicle is always done entirely through the Popcar App.Depending on the Popcar model you booked, the car will either ...
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How do I lock the car?
To lock your car, follow these steps:1. Go to Bookings.2. Tap on your current booking.3. Tap once on Connect to car — wait a moment or two, it might take a while to establish a connection.4. Tap Lo...
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What will happen if I return my vehicle late?
If you return your vehicle late, you’ll be charged a late fee of $15 for every additional 15-minute block. Please note that a vehicle is only considered returned when you end your booking via the P...