Kristo
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Recent activity by Kristo-
I would like to return my vehicle later than originally intended. Can I extend my booking?
Yes, you may extend your ongoing booking by following these steps: 1. In the Popcar app, tap Bookings and go to your ongoing booking details page.2. Tap Extend booking to view the vehicle’s booking...
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Can I adjust the start time of my booking to begin earlier?
If there’s no booking before yours, you may bring forward the start time of your booking. However, it's important to note that you cannot shorten the original start time. Example 1:Initial booking ...
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What is the minimum/maximum duration for me to book a car?
To reserve a car, you must book it for a minimum of one hour. Subsequently, you can extend your booking in 15-minute blocks. For instance, you cannot reserve a car for just 15 minutes, but you can ...
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What should I do if I encounter a pop-up message “Kilometres charge unsuccessful” error?
[insert app image]In case of unsuccessful kilometres charges at the end of your booking, rest assured that you will not be charged immediately.Instead, you will receive an SMS detailing the charges...
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Why are cars with minor damage available for use?
If a car is determined to be safe to drive, we'll make a note of the cost and who is responsible, but we might not fix it right away. We want to keep the car available for the community and not imp...
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I booked well in advance, so why was my booking cancelled?
While we strive to make every car available for every booking, there are rare occasions when a car may become unsuitable for driving. In such cases, advanced bookings may regrettably need to be can...
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What do the different numbers on the location pins in the app home screen mean?
When using the Popcar app, understanding the numbers on location pins is important. Here's a quick guide to interpreting these numbers on our real-time, interactive map: Number ‘1’: There’s current...
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Why am I getting an invalid error message when I’m trying to book a car?
If you're receiving an invalid error message or encountering a pin displaying '0' when attempting to book a car, it might be because it’s already been booked by another Popcar user.No need to fret!...
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How do I make a booking on the app?
Watch this video to find out how to make a booking on the Popcar app To book a vehicle on the app, follow these steps:Open the Popcar app and log in to your account.Enter your search details (locat...
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Do I have to pay for Parking fines or Infringement notices?
Yes. As the driver, you are fully responsible for paying any tolls, parking fees, traffic infringements, and penalties incurred during your booking period. Popcar only covers the parking costs at t...