Kristo
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Recent activity by Kristo-
What billing notices can I expect to receive if I caused vehicle damage?
You will receive the following emails to your registered email address:Damage investigation outcomePre-billing noticeOfficial invoice
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I didn’t notice any damages to the vehicle before and after my booking. However, the user after me found damages on the vehicle. Will I be liable for the damages?
We highly recommend completing your vehicle condition reports before and after your trip.Take clear photos of all four sides of your vehicle. This should include both an overall view of the vehicle...
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I caused minor damage to the vehicle and self-reported it. What happens next?
After you submit your damage report, our team will initiate an investigation. Please be aware that your account will be temporarily suspended during this investigation process. You can anticipate r...
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I accidentally caused minor damage to my vehicle during my trip. What should I do?
Minor damages include Light Exterior Damages (e.g. small scratches, scrapes, and dents), Light Damage to Wheel Rims or Tires, and/or Light Damage to the Windscreen that does not affect visibility. ...
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I accidentally caused major damage to my vehicle and can’t return it to its designated parking bay / area. What should I do?
Should there be a third-party involved (e.g. another vehicle, a person other than yourself or your passengers, or damage to private or public property) in the incident where you damaged the vehicle...
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Why is Popcar sending me an email to lodge an accident report and/or police report after I ended my booking?
It is mandatory to report any accident to our appointed Accident Reporting Centre, with the support of our Team, regardless of the accident's severity. Failure to report an accident may lead to rec...
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Why am I charged loss of use when the vehicle is still available for booking?
Loss of use refers to a vehicle's downtime for repairs after an accident, and you may incur charges for it if the damaged vehicle is unavailable for bookings. Additionally, you may also face charge...
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Is the loss of use covered by the insurance excess?
Loss of use refers to a vehicle's downtime for repairs following an accident. You may incur charges for this if the damaged vehicle is unavailable for bookings.While insurance excess is linked to t...
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Who determines which party is at fault if an accident occurs?
Liability for accidents is determined by the insurers. Please be aware that all accident claims undergo a thorough validation process by our insurer. Here are the steps our insurer takes during the...
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How long will it take to settle my accident case?
The duration to settle a case can vary based on the complexity of the case, the nature of the accident, the cooperation of the involved parties, and the legal or insurance processes involved.For no...