Kristo
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Articles
Recent activity by Kristo-
Are Pets Allowed in the Cars?
Pets are only allowed if they are kept in locked carriers, as pet fur can cause allergic reactions for other users.If you bring your pet, please ensure they are always in a carrier and that the car...
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My tyre is flat! What should I do?
If your tyre goes flat during a booking, please reach out to us via Live Chat and we will extend the necessary support.If the tyre is low on air (not punctured), you may head to the nearest fuel st...
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Where can I park the car during the course of my booking?
You are welcome to park the car in any parking bay during your booking. Please be aware that any parking charges incurred will be your responsibility.
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If I'm inside the car, do I lock with the app or with the car's physical lock button?
If you're inside the car and wish to lock it, please use the car's physical lock button.Using the app to lock the car will activate a safety feature, immobilising the car and preventing you from dr...
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How do I get reimbursed for refuelling?
All Popcar have a Fuel Card in them, so there's no need for you to pay when you refuel your Popcar vehicle.If you're unable to use the Fuel Card, you can pay upfront and request for a reimbursement...
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What should I do if I use the wrong fuel on my vehicle?
Before beginning your booking, please check your vehicle’s required fuel type at the bottom of your booking page.In the event of you using the wrong fuel on your vehicle, please:Do not attempt to d...
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What if the car has less than ¼ fuel at the start of the trip?
If the car's fuel gauge shows less than a ¼ tank of fuel remaining, we suggest driving to a nearby fuel station and use the fuel card provided in each car for refuelling. Additionally, topping up f...
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How do I refuel with the Fuel Card?
We encourage you to always consider the next user, just as the previous user considered you. If you have the time, we recommend driving to the nearest Fuel Station to refuel the vehicle using the F...
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Can I delete my credit or debit card details if I have confirmed a booking?
You will not be able to delete and add new card details if you have an active booking. An error message will appear, as displayed in the screenshot below.
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Do I have to top up a certain amount of money before I can book a car?
Not at all! You only pay for what you use (Time Charge + Mileage Charge). No deposit, membership fees, or e-wallet top-ups are required. Useful link:How much does it cost to book a vehicle per hour?