Kristo
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Recent activity by Kristo-
How much does it cost to book a vehicle per hour?
The total booking charge comprises the Time Charge (which varies depending on the duration booked) and the Mileage Charge.The mileage charge is $0.48/km all our vehicles.If you opt for CDW, it'll c...
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How do I rate a vehicle’s cleanliness on the app?
Rating the cleanliness of the vehicle’s interior is now mandatory. This helps protect you from any wrongly attributed penalty or cleaning charges, and assists us in identifying the responsible part...
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How do I report vehicle condition before starting my trip?
Here is a video guide on how to report your vehicle’s condition before starting your trip:[insert video guide] Important: To safeguard yourself from liability for damage claims, kindly complete the...
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Can I use my friend's account to book a car?
The driving of Popcar vehicles is restricted to the Popcar account holder who made the booking. No other individuals, including additional drivers, are authorised to drive the vehicle.However, you ...
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Do I have to pay parking charges at Manly National Carpark where I pick up my car?
There will be no charges for the carpark where you pick up your car.However, you will be responsible for any other carpark charges.If you are charged for parking at the carpark where you pick up yo...
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What happens if I'm late/don't show up for my booking?
All booking fees are deducted at the time of booking. If you are unable to make your booking or are delayed, you will be charged the full amount as stated in our cancellation policy. Unfortunately,...
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What should I do if the car I booked is not at the dedicated bay?
If the car you booked is not at the designated bay, follow these steps:Double-check the pickup address and location description in your booking details on the Popcar app to ensure you are in the ex...
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Do I get refunded back for the hours I didn't use?
If you choose to conclude your booking before the scheduled time, refunds for the unused hours will not be issued. For example, if you reserve a car for 2 hours but conclude the booking after 1 hou...
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Why am I not able to make a booking?
To confirm your booking, it's essential to have adequate funds in your bank account to cover the time and mileage charges. This ensures that you can make payment at the end of your booking.If you u...
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What is the cancellation policy?
If you cancel your booking more than 48 hours before its start time, no cancellation fee will be imposed. In these instances, the booking charges and the Platform Fee will be refunded. Please refer...