Kristo
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Articles
Recent activity by Kristo-
Can I start my booking early?
Yes! You’re welcome to begin your booking early. Each booking includes a 15-minute grace period at the start of your drive. This time allows you to complete your pre-trip vehicle condition report.I...
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Warning Lights, Symbols or Signs: How do I identify a faulty vehicle?
If you see any of these warning signs, they do not indicate any safety hazards: Insert photo examplePlease reach out to us through Live Chat and provide a picture of the dashboard for clarification...
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How do I take photos of my pre- and post-trip report?
Taking clear photos ensures your protection against liability for any damage that you did not cause and allows us to resolve any issues quickly and fairly. It also helps us promptly verify any dama...
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How do I unlock the car?
To unlock your car, follow these steps:Tap on the ONGOING popup screen. Tap once on Connect to car — wait a moment or two, it might take a while to establish a connection. Tap Unlock. Now, you're ...
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What happens after a booking that involves damage?
While our team investigates the situation, your account will be temporarily suspended. In the case of minor damages, you can expect to receive a pre-billing notification in your registered email wi...
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I accidentally caused private property damage with my vehicle during my trip. What should I do?
Firstly, let’s determine if the damaged caused is considered private property damage: Some examples of private property damage include: Shopping mall carpark walls Hospital barrier Condominium gant...
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What billing notices can I expect to receive if I caused vehicle damage?
You will receive the following emails to your registered email address:Damage investigation outcomePre-billing noticeOfficial invoice
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I didn’t notice any damages to the vehicle before and after my booking. However, the user after me found damages on the vehicle. Will I be liable for the damages?
We highly recommend completing your vehicle condition reports before and after your trip.Take clear photos of all four sides of your vehicle. This should include both an overall view of the vehicle...
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I caused minor damage to the vehicle and self-reported it. What happens next?
After you submit your damage report, our team will initiate an investigation. Please be aware that your account will be temporarily suspended during this investigation process. You can anticipate r...
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I accidentally caused minor damage to my vehicle during my trip. What should I do?
Minor damages include Light Exterior Damages (e.g. small scratches, scrapes, and dents), Light Damage to Wheel Rims or Tires, and/or Light Damage to the Windscreen that does not affect visibility. ...