Kristo
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Articles
Recent activity by Kristo-
Do I have to pay parking charges at Manly National Carpark where I pick up my car?
There will be no charges for the carpark where you pick up your car.However, you will be responsible for any other carpark charges.If you are charged for parking at the carpark where you pick up yo...
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What happens if I'm late/don't show up for my booking?
All booking fees are deducted at the time of booking. If you are unable to make your booking or are delayed, you will be charged the full amount as stated in our cancellation policy. Unfortunately,...
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What should I do if the car I booked is not at the dedicated bay?
If the car you booked is not at the designated bay, follow these steps:Double-check the pickup address and location description in your booking details on the Popcar app to ensure you are in the ex...
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Do I get refunded back for the hours I didn't use?
If you choose to conclude your booking before the scheduled time, refunds for the unused hours will not be issued. For example, if you reserve a car for 2 hours but conclude the booking after 1 hou...
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Why am I not able to make a booking?
To confirm your booking, it's essential to have adequate funds in your bank account to cover the time and mileage charges. This ensures that you can make payment at the end of your booking.If you u...
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What is the cancellation policy?
If you cancel your booking more than 48 hours before its start time, no cancellation fee will be imposed. In these instances, the booking charges and the Platform Fee will be refunded. Please refer...
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I would like to return my vehicle later than originally intended. Can I extend my booking?
Yes, you may extend your ongoing booking by following these steps: 1. In the Popcar app, tap Bookings and go to your ongoing booking details page.2. Tap Extend booking to view the vehicle’s booking...
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Can I adjust the start time of my booking to begin earlier?
If there’s no booking before yours, you may bring forward the start time of your booking. However, it's important to note that you cannot shorten the original start time. Example 1:Initial booking ...
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What is the minimum/maximum duration for me to book a car?
To reserve a car, you must book it for a minimum of one hour. Subsequently, you can extend your booking in 15-minute blocks. For instance, you cannot reserve a car for just 15 minutes, but you can ...
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What should I do if I encounter a pop-up message “Kilometres charge unsuccessful” error?
[insert app image]In case of unsuccessful kilometres charges at the end of your booking, rest assured that you will not be charged immediately.Instead, you will receive an SMS detailing the charges...