Kristo
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Articles
Recent activity by Kristo-
The car is dirty, what should I do?
If you’ve just started your booking and noticed any of the following issues, please submit a cleanliness report via the Popcar app:Litter (masks, tissues, food wrappers, etc)Mud stainsFor more seve...
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Where can I find the car keys?
You won't need to carry any keys with you! At Popcar, locking and unlocking the vehicle is always done entirely through the Popcar App.Depending on the Popcar model you booked, the car will either ...
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How do I lock the car?
To lock your car, follow these steps:1. Go to Bookings.2. Tap on your current booking.3. Tap once on Connect to car — wait a moment or two, it might take a while to establish a connection.4. Tap Lo...
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What will happen if I return my vehicle late?
If you return your vehicle late, you’ll be charged a late fee of $15 for every additional 15-minute block. Please note that a vehicle is only considered returned when you end your booking via the P...
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Can I start my booking early?
Yes! You’re welcome to begin your booking early. Each booking includes a 15-minute grace period at the start of your drive. This time allows you to complete your pre-trip vehicle condition report.I...
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Warning Lights, Symbols or Signs: How do I identify a faulty vehicle?
If you see any of these warning signs, they do not indicate any safety hazards: Insert photo examplePlease reach out to us through Live Chat and provide a picture of the dashboard for clarification...
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How do I take photos of my pre- and post-trip report?
Taking clear photos ensures your protection against liability for any damage that you did not cause and allows us to resolve any issues quickly and fairly. It also helps us promptly verify any dama...
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How do I unlock the car?
To unlock your car, follow these steps:Tap on the ONGOING popup screen. Tap once on Connect to car — wait a moment or two, it might take a while to establish a connection. Tap Unlock. Now, you're ...
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What happens after a booking that involves damage?
While our team investigates the situation, your account will be temporarily suspended. In the case of minor damages, you can expect to receive a pre-billing notification in your registered email wi...
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I accidentally caused private property damage with my vehicle during my trip. What should I do?
Firstly, let’s determine if the damaged caused is considered private property damage: Some examples of private property damage include: Shopping mall carpark walls Hospital barrier Condominium gant...